Page 35 - MemoriaSAM-Eng

www.cibersam.es

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Quality and Internal Evaluation

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Actions such as administrative procedure standardization were carried out in 2013.
It was verified through audits that the CIBER de Salud Mental complies with the ó

requirements described in the ISO 9001:2008 standard.

2012 2013 2013
Observations
situation objective situation
indicator

5 meetings were held in 2013
No. of quality group 5 5
5
meetings
Ana Gonzlez-Pinto No. of quality group
3 meetings were held in 2013
meetings with other 3 3
3
(G10)
areas
Dissemination of CIBERSAM through Quality and Internal
Twitter
Evaluation Area Manager
Making two tutorial videos to help in

intranet management (administrative
management and scientific activity).
No. of areas of
Conducting an online training course, improvement 3 3
4
“Intranet Training”, to improve knowledge detected

on the Intranet for both administrative
management and scientific activity.
Indicators
Conducting Customer Satisfaction Survey
to assess Technical Unit service.
2013

Assigning responsibilities for managing
the “Financial”, “Human Resources
and Occupational Health and Safety”
and “Economic Resources and General

Services” Departments to achieve better
operation of the new CIBER Management
Unit.
Holding “CIBER Informative Meeting” to No. of survey 2 2
3
analyses
provide information about the operation
of the new CIBER Management Unit.
Launching a new plan of communication 13
with pharmaceutical companies for 0
2
presenting CIBERSAM to newly appointed RT
managers of said companies (coordinated PO
with the Institutional Relations Area).
E
No encuestas de R
Designing the CIBERSAM member satisfaccin interna 1 1 1
AL
satisfaction survey.
U
realizadas
NN
No encuestas de A
Pharmaceutical laboratory satisfaction opinin externa 1 1 1
/
survey.
realizadas
M
SA
Pharmaceutical laboratory satisfaction ER
survey.
No anlisis encuestas
1 1 1
B
CI

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