Page 30 - MEMOCibersam014-ENG

QUALITY AND INTERNAL EVALUATION
Ana González-Pinto (G10) Quality and Internal Evaluation Area Manager
Actions such as administrative procedure standardisation were carried out in 2014, and by means of an audit, it was verified that the Mental Health CIBER complies with ISO 9001:2008 standard requirements .
2014 INDICATORS
2013 Situation 2014 2014 Indicator Objective Situation
Observations
Number of meetings, quality group
Number of meetings, quality group with other areas
Number of areas of improvement detected
Number of preventive actions implemented
Number of internal satisfaction surveys performed .
Number of external opinion surveys performed .
Number of survey analyses .
Percentage of surveys given to internal and external users that were answered with respect to the total number of surveys performed
No . of non-conformities
555 Five meetings were held in 2014 .
333 Three meetings were held in 2014 .
433
32 2
11 1
11 1
12 2
Renewal of management positions, coordination positions, committees and responsibilities in internal CIBERSAM management (every 4 years) .
Creation of CIBERSAM pre-doctoral grants for young researchers
Change in intranet management provider
Annual meeting compulsory for Principal Investigators in which the working of projects in each Area and/or Programme is discussed .
Introduction of additional indicators in the 2014-2016 Strategic Plan
in the Quality Area: (“Percentage of surveys issued to internal and external users that were answered with respect to the total number of surveys performed”; “No . of non-conformities”) .
CIBERSAM Principal Investigator satisfaction survey .
Pharmaceutical laboratory satisfaction survey .
Principal Investigator satisfaction survey and pharmaceutical laboratory satisfaction survey .
sd >65%
19/24 79%
sd -1
30 CIBERSAM » Annual report 2014